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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 6184 Views
  • 19 replies
  • 8 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 7591 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 23016 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1478 Views
  • 2 replies
  • 5 Helpful

Resolved! NOW TV Subscription

I've been getting charged for the NOW TV subscription via EE and NOW tv. This has been ongoing since I signed up and keep being told by both parties that it is the responsibility of the other, to sort it!! When I started the plan, I already had a NOW...

Rich1921 by Visitor
  • 391 Views
  • 1 replies
  • 1 Helpful

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....

Resolved! EE - Netflix

I’ve recently started a new EE phone bill that comes with a Netflix subscription. how do I access this subscription? Am I meant to of received a code by now or do I need to force a code to be sent to me ? 

Resolved! bt bb and ee tv

hello , i re-contracted my bb with bt ,my tv and mobile with ee all done by bt ,she ordered a new eetv pro box and wifi extender , according to bt both the box and extender were dispached with 1 tracking  number so i would assume they would be bundle...

awelshman by Investigator
  • 313 Views
  • 2 replies
  • 2 Helpful

Recording with tv box pro

Hi, i  set my tv box pro to record bbc 1 and channel 5 at 8pm while wanting to watch itv, when 8pm came it popped up that i  had to cancel 1 of the recordings when i  thought i can record 2 channels at the same time. Can anyone help me with this. Tha...

bevpaul by Valued Contributor
  • 3198 Views
  • 4 replies
  • 1 Helpful

Resolved! EE TV mini box Nightmare 😔

After some advice please My EE TV mini box has stopped working on standard channels (BBC, ITV, etc). Streaming works fine as I run the box off of Ethernet from EE router. I just get a blank screen. Swapped out the cables, did all the switching off an...

N_i_c_k by Investigator
  • 539 Views
  • 5 replies
  • 5 Helpful

Resolved! Now app

I am trying to log in to the Now app on my mobile phone. I have tried using my ee credentials but it doesn’t know the password and will not let me change any password it may have. How do I log in? Like others I have difficulty getting a response from...

Resolved! Disney plus app on EE Tv

This is not on the apps list. Can I add it on to it? I tried to share screen from my iPhone but it didn’t work 

Shabs50 by Visitor
  • 101292 Views
  • 109 replies
  • 74 Helpful

Resolved! Additional mini boxes

I have a full broadband with full fibre 1gb download and EEtv. I currently have an eetv main box with 2 mini boxes on my existing contract. System all works fine but we have other rooms where we would dearly like to be able to access tv services via ...

FM-J by Investigator
  • 452 Views
  • 5 replies
  • 4 Helpful