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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 838 Views
  • 10 replies
  • 5 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 5146 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 17976 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 987 Views
  • 2 replies
  • 5 Helpful

Resolved! Lost HD and 4k and subscription channels

HiA couple of days ago I changed my subscription from the full package to big sport.Since then I can no longer get the HD channels for that package. I get the option to purchase the HD/4K on the TV at £6, but seeing as I already have that it seems in...

Resolved! Upgraded package

Hi,I recently migrated from BT to EE and upgraded to the full EE TV package. However, looking at my Now TV log in it only shows the entertainment and sports package that I had previously and not the Sky Cinema etc that should now be included. I had a...

Jjjk1 by Explorer
  • 164 Views
  • 2 replies
  • 0 Helpful

Hacked tv

HiMy neighbour is a stalker. He’s been stalking me for over 3 years. I know for a fact that the man next door is able to see my tv when im watching BT TV and playing on my PS4.Can someone please explain how they have hacked my TV because the internet...

Sml5767h by Explorer
  • 303 Views
  • 5 replies
  • 3 Helpful

EE TV pro box

I have bought a new LG 4k Oled TV. I have also subscribed to EE TV and have received the EE TV box Pro.  It seems that the picture via the TV is very clear and crisp but there is a difference when viewed through the box. The picture through the box i...

Gill102 by Explorer
  • 329 Views
  • 4 replies
  • 2 Helpful

Resolved! Issues with TV pro and second box

Hi all,We have had EE TV for roughly 2 months and always having issues. Last few days been unbearable. Pro box will just turn it's self off in middle of live TV or using streaming apps. It will also not always turn on with sound, have to turn off and...

rmt987 by Explorer
  • 324 Views
  • 3 replies
  • 1 Helpful

Resolved! Not being able to record on minibox or watch recordings

We've just changed from Sky to EE. Upon setting TV up it looks like you can't record from a mini box but only from the main box, and if I'm right, what is more concerning is we can't watch our recordings on any other box other than the main one.  Is ...

DrPepper3 by Explorer
  • 17123 Views
  • 46 replies
  • 17 Helpful

Resolved! EE Pro Box - Cannot stream live tv all apps work fine

New box can watch all apps fine - can see the live channels from the homepage - can see the guide, try to play then get black screen then an error saying broadband connection issue which isn’t the case - I reset everything tried wireless and wired co...

Beulah73 by Investigator
  • 245 Views
  • 3 replies
  • 1 Helpful

Resolved! Swapping TV packages

HelloBACKGROUND: About six months ago, we tried to renew our BT broadband package but were advised that BT was really now just for business and that as residential we should move over to EE. We weren't sure at first, but were told we could keep our B...

LaNessia by Investigator
  • 299 Views
  • 2 replies
  • 3 Helpful