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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1443 Views
  • 2 replies
  • 4 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 6565 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 575 Views
  • 0 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 526 Views
  • 2 replies
  • 6 Helpful

Resolved! EE TV box pro

So I have we TV box which I've had around 12 months but I can't download apps like Disney plus, I've had a look and believe you can have Disney plus on a EE TV box pro, how would I get a new box please? 

TNT Sports through Sky+ box

Hello, I have a Sky+ box and subscribe to TNT Sports through BT as part of a package with phone, broadband etc. Now BT have become part of EE, EE are telling me that from November when my package changes from BT to EE I won't be able to receive TNT S...

Brent23 by Visitor
  • 2347 Views
  • 7 replies
  • 3 Helpful

Resolved! TV billing

We have had EE TV added to our bill. It was reduced to £30 a month for 3 months, yet we are not paying that? First month was around £70 and this month is £43. We haven’t bought or rented anything so I’m unsure why it’s increasing? I may aswell pay th...

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Freeview channels missing?

Hi quick question, have an EE box Pro setup in internet mode with the aerial connected, but missing some channel 5 Freeview channels.. Specifically 32 and 33. I’ve run through the EE checklist, unhidden all channels, retuned and checked connections. ...

Wh21 by Contributor
  • 387 Views
  • 7 replies
  • 0 Helpful

Resolved! Broadband

HiWhat TV apps are part of my monthly/annual plan? Thanks

Daz1882 by Visitor
  • 160 Views
  • 2 replies
  • 1 Helpful

Resolved! EE tv

Is EE tv Anygood I am currently a sky Q customer

Connecting EE TV to a NetGear Orbi33 router

Evening, I have just switched to a NetGear ORBI33 Router WiFi 7 due to problems with my EE Router and the broadband speed and network coverage is improved, but I am unable to watch the EE Live TV channels on the EE Box. All the Apps work on the EE Pr...

Mark-13 by Investigator
  • 257 Views
  • 7 replies
  • 2 Helpful

Resolved! Programs end before completion

Is there a way that EE could do something about the entirely frustrating habit of recorded programs too too many times before completion! A suggestion of recording 2 programs in succession to perhaps the program you are interested would be covered by...

Yorky1664 by Investigator
  • 181 Views
  • 4 replies
  • 0 Helpful

Chromecast HD 'No Internet' message and IPv6

I have a wierd problem with my Chromecast HD connecting to an EE router via an EE extender. The Chromecast keeps giving a notification that it's lost its internet connection when it hasn't (the Chromecast very briefly says 'No Internet' in the status...

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Sgr99 by Contributor
  • 1920 Views
  • 15 replies
  • 4 Helpful