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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1335 Views
  • 2 replies
  • 4 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 5922 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 550 Views
  • 0 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 520 Views
  • 2 replies
  • 6 Helpful

Connecting EE TV to a NetGear Orbi33 router

Evening, I have just switched to a NetGear ORBI33 Router WiFi 7 due to problems with my EE Router and the broadband speed and network coverage is improved, but I am unable to watch the EE Live TV channels on the EE Box. All the Apps work on the EE Pr...

Mark-13 by Investigator
  • 256 Views
  • 7 replies
  • 2 Helpful

Resolved! Programs end before completion

Is there a way that EE could do something about the entirely frustrating habit of recorded programs too too many times before completion! A suggestion of recording 2 programs in succession to perhaps the program you are interested would be covered by...

Yorky1664 by Investigator
  • 179 Views
  • 4 replies
  • 0 Helpful

Chromecast HD 'No Internet' message and IPv6

I have a wierd problem with my Chromecast HD connecting to an EE router via an EE extender. The Chromecast keeps giving a notification that it's lost its internet connection when it hasn't (the Chromecast very briefly says 'No Internet' in the status...

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Sgr99 by Contributor
  • 1903 Views
  • 15 replies
  • 4 Helpful

Signal to TV constantly stutters

Hi there, Newbie here and wondering if anyone can help.I have the full fibre package with EE TV however when we're watching any channel any app it's like the signal is intermittent and the program stutters. I have a new LG TV so tech is surely up to ...

Gordymac by Visitor
  • 116 Views
  • 1 replies
  • 1 Helpful

Broadband takes a dive when using EE TV

Just started using EE TV, with EE broadband, and discovered when it's in use the broadband speeds drop from around 65 Mbps to less than 10, making the internet all but unusable for the rest of the household. To be fair, our broadband has never been p...

Resolved! Discovery plus (TNT)

I have just signed up for discovery plus (TNT) £20 a month through my EE mobile app. when I signed in into discovery plus it asked formy email address which is bt mail. but I forgot I already had a account with discovery pluson my Apple TV box with a...

Resolved! TV can’t connect

I have an oldish flat-screen Panasonic TV . I was on Virgin but have just moved house and installed EE. But EE/Openreach is telling me I can’t get TV because there is no suitable cable to connect my TV to the EE hub. Is this correct?

ChrisO4 by Visitor
  • 176 Views
  • 3 replies
  • 4 Helpful

Resolved! EE TV

Literally can’t wait for my subscription to be finished. Nothing but trouble with the extra boxes and no reply to my request for support. Poor and a waste of money! 

OD77 by Investigator
  • 248 Views
  • 5 replies
  • 3 Helpful

ITVX

Watching a programme on ITVX lets me watch untill 2nd set of adverts then freezes. When I go back it makes me watch the adverts all over again. Happens every time. Annoying that even on record we have to watch adverts!

Crobe7 by Visitor
  • 2489 Views
  • 11 replies
  • 16 Helpful