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Introducing Watchlists on EE TV – Available Now on Apple TV 4K!

We’re excited to bring you Watchlists, a brand-new feature now live in the My TV section of the EE TV app on Apple TV 4K.  What are Watchlists?  Watchlists offer a simple and smart way to save, organise, and return to your favourite shows and movies ...

James_B by EE Community Manager
  • 1107 Views
  • 10 replies
  • 12 Helpful

Factory reset of TV Box Pro

When I first set up my hub and TV box back in January 2024 the instructions were ambiguous (EE support acknowledged this). As a result I didn't set it up to use Freeview via the aerial and have regretted it ever since because I lost PBS America and T...

HenryTudor8 by Established Contributor
  • 781 Views
  • 5 replies
  • 5 Helpful

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....

Resolved! Alexa Voice Control

Alexa Voice Control - when will it come to EE TV?

Resolved! Samsung Tv DU7100 with TNT Sports bundle

Received this tv two weeks ago as a tech add to plan but still have no information how to get tnt sports activated. Have phoned EE twice but just get passed around. Is there an actual way to do this?

martic by Explorer
  • 258 Views
  • 3 replies
  • 2 Helpful

Resolved! EE TV Recordings

I have pro TV box. It's not giving me the option to record programs other  than by using the record button on the remote. It was an option under the info on the program, now it's just set reminder / search. Also I could always record programs on Wild...

Dpt71 by Investigator
  • 410 Views
  • 4 replies
  • 8 Helpful

Resolved! Change provider

I had an EE representative at my house recommending I change tv and broadband provider from Sky to EE. I explained I was still in contract with Sky, but the EE rep assured me this would not be an issue and they would see to the whole process and pay ...

Nic1283 by Explorer
  • 344 Views
  • 4 replies
  • 7 Helpful

Resolved! Identifying Mobile Devices connected to EE TV Pro box

Been meaning to ask this for some time but keep forgetting. We have two mobile phones with the EE TV app that are connected to our EE TV Pro box but the box identifies them both as Mobile Device. You can only pair or unpair a device but if I want to ...

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PaulB2005 by Valued Contributor
  • 460 Views
  • 8 replies
  • 5 Helpful

Resolved! Discovery plus dropping sound after ads

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks 

Kjw22 by Contributor
  • 7553 Views
  • 94 replies
  • 69 Helpful

Is EETV a disappointment?

Having decided to save money by leaving Sky and moving to EETV, I am beginning to regret the decision less than a week in.the boxes keep freezing, is this normal?the WiFi is supposedly at a level I had previously with BT so can only assume that it’s ...

IainB2025 by Investigator
  • 2945 Views
  • 28 replies
  • 18 Helpful

Resolved! Tv channels

Do they have the following channelsPBS AmericaChallengeSky CrimeAlibi5star