Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need to check a website that was viewed on a specific day but cannot find any option to do so on the router log. I have an IP address for the site im looking for. Is there anyway to see if it was connected to?
I am unable to port forward connections to my public IP. I have an Asus router internally, which connects to the internet through a Netgear DM200 modem. I have tried forwarding a variety of ports (both TCP and UDP), none of which appear to be able to...
HelloHaving been an EE broadband / phone customer for a few years now up until recently I've had no issues with the service what so ever however the past day or two now I've been having wifi connectivity issues with not only my laptop but my phone.Th...
Broadband been down all day nothing registered online for outages in Derry and sent help to the mobile service and got this reply but still not working 10 hours later Hi, it's the EE Diagnostics bot here.Our diagnostic testing has found that your br...
Does anyone know what is the bracketed number shown against some the pages listed when right-clicking the Chrome back/forward buttons?
My home broadband is not working since 11: 00 last night all bills up-to-date and paid for
Please let me know how can I block website in my EE Smart Router?
I want to cancel my broadband there is nothing online about canceling. I dont want it after the 15th August and have been trying to give notice.
Can someone confirm if there is a bb outage in the Trowbridge, Wiltshire area please. Flashing orange Internet light on router. Checked outage sites and conflicting infoThanks
Hello, we have had no Internet since yesterday around 8pm. At first we thought it was our router but then discovered the whole street are having the same issue. Anyone knows what's going on?
