Broadband Down - Bourne End, Bucks

[David140687]

My home broadband has been down since yesterday evening. Any update on when this will be restored and will I get money if my next bill?

[Mustrum]

@David140687  no one on this user forum has access to any account information and even the Broadband Care Team will not know if you have a problem until you tell them.

In the mean time, is it working now? Does your phone work?

Have you tried any of the checks on the Help Pages, or reported a fault?

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband... 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[XRaySpeX]

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.