Now tv on Apple 4k tv

[Tonyp428]

My now tv membership should have been transferred from Talktalk to EE but it wasn’t so NOW keeps asking what subscription I want. 
It’s inclusive on the EE package but I can’t cancel it on Talktalk as the account is now frozen. Customer service suggested going to shop where I purchased broadband package, not good enough  . Shops in wales I’m in bucks EE said it would be done by them . 

[Christopher_G]

Hi @Tonyp428 

Welcome to the community.

Have you tried speaking with Now TV directly, to see if there's anything they can do on their systems to free up the subscription?

Chris

[Tonyp428 · Accepted solution]

Went back to customer service Dave, wish I had him first time around he was extremely helpful. after 25 minutes it’s now sorted. Thanks
Sent from my iPhone

[Christopher_G]

Ah, that's great. Thank you for coming back to let us know, @Tonyp428 

I'm glad Dave was able to sort this out for you. 🙂

Chris