Apple TV trial not working

[Badger1025]

Hi

Like many others I'm really struggling to activate the 6 month free Apple TV subscription.  I have the add on live on my account, however the link  I was sent via 150 does not work, just goes straight to apple tv home page with the offer of a free 7 day trial. I've had two lengthy calls with EE now, one suggesting I openened the link over mobile data (doesn't work) and another where I was just fobbed off and never heard back. Not sure why something so seemingly simple is proving complicated with zero support on offer from EE. Does anyone have any suggestions how to fix this? 

Thanks!

[DarrenDev]

I assume you're using Safari on your iPhone or iPad? Have you tried a different browser? Or from a different device? I can't remember the exact details at the moment, but I know Safari was causing issues for this.

[Badger1025]

Hi

No I'm using a Samsung phone. Does this only work on apple devices?

Thanks

[James_B]

Hi @Badger1025,

You should still be able to activate this offer on an Android phone as long as you haven't used this particular offer before.

Have you been able to try a different browser?

James

[Badger1025]

Hi

Thanks, but using a different browser makes no difference either - link goes straight to the standard apple tv home page

Thanks 

[James_B]

Have you had an Apple TV+ trial through your EE account before, @Badger1025?

James

[Badger1025]

Hi there, no I haven't

Thanks

[Christopher_G]

OK, thanks @Badger1025 

If you speak to our Mobile Care team, they'll do their best to help you get this set up.

Chris

[Jaxun]

I have the same issue on my samsung

[Boomooboo · Accepted solution]

I have the same issue. The link sent via text only takes you to the Apple TV homepage and did nothing more.