Broadband down - SE4 1JR

Daviesapn · ‎21-01-2023

Helo

Broadband suddenly cut off at approx 9pm yesterday.

full fibre

Account all paid up

fibre modem has power. PON LED is off, LOS is red

Can’t see any reported issues in the area.

EE engineer booked for Monday - but it’s going to be a long weekend!

James_B · ‎21-01-2023

Hi @Daviesapn,

I'm sorry to hear there is an issue with your home broadband. Please update us after the engineer visit.

Thanks

James

Daviesapn · ‎21-01-2023

Thanks

will do

got my acronyms mixed up.

PON light is red. Power and LAN are green

XRaySpeX · ‎21-01-2023

Yes, the Full Fibre BB is down (PON Red) while your Ethernet LAN is up (LAN Green).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Daviesapn · ‎23-01-2023

All fixed. Somehow - the cable in side my house (just before it plugs into the ONT / Modem) had got damaged.

No idea how it happened.

Very impressive though that I reported it to EE as faulty at around 10.30pm on a Friday night, and an engineer from Openreach was with me by 9am on Monday. All up and running again by 10am.

Credit where credit is due.

Andrew

Katie_B · ‎23-01-2023

Thanks for coming back and letting us know @Daviesapn.

It's great to hear this is now sorted.

Katie