16-01-2023 09:06 AM
my home broadband which has worked fine and quick for so many years has now slowed dramatically from 60 mbps to 9 mbps. i have tested the line....reset the router...is it just me ???
rob from croydon, south london
16-01-2023 09:31 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
18-01-2023 08:44 PM
hi
everything is sorted
a nice engineer from BT openreach came to my house and inspected the connection coming into the house.
it turned out that after 4 years from when a new connection plate was fitted it had over time gathered dust and moisture and some mould and rust on the wire connectors and so the signal went into limp mode as a safety mechanism as when there is some interference on the line it reduces the broadband speed for safety. after the engineer cleaned and reconnected the plate and wires everything was back to 100%...full speed. i will construct some box cover for the connector coming into the house as that will stop moisture and dust building up so quickly over time. thank you for the quick response and resolution of the issue.
19-01-2023 07:50 AM
Thanks for letting us know you got this sorted, @robbie4croydon.
I'm glad the engineer was able to spot this.
Jon