Pro 7 Router

[sweemy]

Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have begun to suspect the root cause is the router. If the gui can be believed, it switches off the networks for new connections, existing seem to work fine. Every day or two I have to run the ethernet cable and then power off/on the extender, also I have to use the GUI to switch on the wifi networks...

[JimM11]

@sweemy It is currently not know if the Pro Hub you have is affected in the same way as the Plus version, still waiting on @James_B confirming so, it would be helpful if you looked at the Hub, Advanced settings and find out what version of FW you are on, below is were they are at and went with your version.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

Your Main wifi off and the Compatible wifi off is a concern from the image you have posted......

Once cleared for viewing but it is an old EE Smart Hub 6 Plus version off the screen and not secured padlock etc.

Old 6 Plus version before a few FW updates so 18 months or so old now.

[sweemy]

These issues seemed to have start more than a month after the inital install, so I suspect the instability came with a firmware update

[JimM11]

@sweemy Will take a look at your posted picture if/when it does get cleared for the General Viewing.🤞 The one below is the puppy if you happen to have this version now..... Anything else then something else going on.

Edit:- your picture cleared, up to you now, would be calling EE CS to find out why, as before EE is not saying the if/or why so cannot whole heartedly say yes/no but do not waste any time as other Postings with the Pro are causing all kinds off issues!

FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

NO ONE has posted anything later with FW on the 7 Pro version, you will have to make it all limp along currently, the 6 Plus is found, fixed and new FW is currently rolling out for that!

[bobpullen]

@sweemy - perhaps a daft question, but have you tried rebooting/restarting the hub as well as the extender?

[sweemy]

Yes, both a number of times

[bobpullen]

@sweemy - always the same devices or is it random? If the same, what are they? Any commonalities? e.g. 2.4GHz only?

Assume it's still bad?

[sweemy]

Sorry been away for most og July, yes its still happens and seems to be getting worse. Couldn't toggle then on this morning, resorted to power on/off the router. 6 hours later, all the OFF again. Toggle them ON and within 5 mins they are off again...

[JimM11]

@sweemy Have you looked to see the latest is now below. Take a look at the other posting by @Gelert5 once i get it linked. His is the 6+ version and the 7 Pro has just dropped if you indeed have it, FW page is updated EE wise so assume it's pushed out everywhere now. Are you using the app to toggle off/on condition for your Pro hub, if so check your version that you are using before doing any update to it also. App updates have NOT been playing well recently.

FW: r4.29.1-R-1930437-PROD-1 and the gui is at App Version 3.14.5 27/07/2026

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi - Page 5 - The EE Commu...

[JimM11]

@sweemy Have you ever done the HELP to 66033 as a text to EE so they can take a look see at what the Pro hub is doing state wise?