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Pro 7 Router

sweemy
Explorer

‎19-06-2026 09:06 AM

Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have begun to suspect the root cause is the router. If the gui can be believed, it switches off the networks for new connections, existing seem to work fine. Every day or two I have to run the ethernet cable and then power off/on the extender, also I have to use the GUI to switch on the wifi networks...

sweemy_0-1781856324115.png

 

0 Helpful
3 REPLIES 3
JimM11
Community Hero
Community Hero

‎19-06-2026 09:49 AM - edited ‎19-06-2026 10:04 AM

@sweemy It is currently not know if the Pro Hub you have is affected in the same way as the Plus version, still waiting on @James_B confirming so, it would be helpful if you looked at the Hub, Advanced settings and find out what version of FW you are on, below is were they are at and went with your version.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

Your Main wifi off and the Compatible wifi off is a concern from the image you have posted......

Once cleared for viewing but it is an old EE Smart Hub 6 Plus version off the screen and not secured padlock etc.

Old 6 Plus version before a few FW updates so 18 months or so old now.Old 6 Plus version before a few FW updates so 18 months or so old now.

sweemy
Explorer
In response to JimM11

‎19-06-2026 10:32 AM

sweemy_0-1781861473855.png

These issues seemed to have start more than a month after the inital install, so I suspect the instability came with a firmware update

 

0 Helpful
JimM11
Community Hero
Community Hero
In response to sweemy

‎19-06-2026 10:37 AM - edited ‎19-06-2026 10:46 AM

@sweemy Will take a look at your posted picture if/when it does get cleared for the General Viewing.🤞 The one below is the puppy if you happen to have this version now..... Anything else then something else going on.

Edit:- your picture cleared, up to you now, would be calling EE CS to find out why, as before EE is not saying the if/or why so cannot whole heartedly say yes/no but do not waste any time as other Postings with the Pro are causing all kinds off issues!

FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

NO ONE has posted anything later with FW on the 7 Pro version, you will have to make it all limp along currently, the 6 Plus is found, fixed and new FW is currently rolling out for that!