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LeclercSZN
Established Contributor
Established Contributor

‎22-03-2024 11:18 AM

I've been informed that since there was a car accident on the 19th March, I've had no WiFi and won't have any until at least April. What does this mean for my monthly payment as it's neither mine nor ee fault for the loss of connection

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-03-2024 11:21 AM

@LeclercSZN : Do you mean for fixed Broadband or is it the mobile network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
LeclercSZN
Established Contributor
Established Contributor
In response to XRaySpeX

‎22-03-2024 11:41 AM

Fixed broadband, it's usually just over £41 a month but since I've had only a week access of it this month I'm not sure what will happen

0 Helpful