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Overcharged On Broadband

Dalelad
Explorer

‎21-03-2024 01:06 PM

I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of things to come.

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-03-2024 01:09 PM

@Dalelad  You pay for the time before the bill was generated and for the month ahead then you should be billed monthly for the month ahead.  So your first bill is always slightly more. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Dalelad
Explorer
In response to Chris_B

‎21-03-2024 01:12 PM

The bill was generated on 19th March (the day it went live) and runs to 18th April, so just a month.

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XRaySpeX
EE Community Star
EE Community Star

‎21-03-2024 01:20 PM

You say there's an offer running at the mo', but was it when you signed up?

Which EE FF BB package have you got?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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