Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 2205 Views
  • 21 replies
  • 14 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 5016 Views
  • 21 replies
  • 15 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 47965 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93940 Views
  • 11 replies
  • 12 Helpful

broadband problems

I've got part of my problem sorted out by openreach/ee broadband phone helpline, but I'm going to post from the begining of my issues, as there are ongoing problems.Last Friday, my broadband was coming and going, sometimes connecting and sometimes no...

rugsu by Valued Contributor
  • 1614 Views
  • 16 replies
  • 9 Helpful

Resolved! Broadband

I got my broadband fitted on the 26th of October 2023 and I have still not received my account number to be able to see my bills , pay my bill 

Bethp03 by Visitor
  • 401 Views
  • 1 replies
  • 0 Helpful

Overdrawn account

I called and got my payment date changed and it was confirmed to be taken on the 8th as that's when the money would be available, however they've taken the payment today and left my bank overdrawn and me unable to get food today. What am I supposed t...

LeclercSZN by Established Contributor
  • 1495 Views
  • 10 replies
  • 1 Helpful

Can I change WiFi Channel Width

Hello,Technical Wi-Fi question here.I'm using an EE Smart Router and on the control panel I'm only able to select between one of four 5GHz channels (36, 40, 44 and 48). I was looking for a channel bonding option to give myself a 40 MHz wide channel.I...