Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have seen quite a few posts with users not reaching the desired 1.6Gb speed they are sold with the supplied hardware they are sent from EE, personally it's the support that's lacking in my case but hey ho.!!This will cause some not to be too happy ...
can I login to the EE router? how? it didnt work last time?can I manually block any keywords or websites? support werent much help only full adult content blocks?
Can someone advise me of an email address for EE bills payment department. I paid by debit card online on 7th December & again on 28th December. EE is saying I have not paid 7th December…..I want to send a bank statement as proof showing clearly I ha...
We currently have normal EE broadband through the phoneline. We want fibre and are undecided between EE and BT. I understand EE is powered by BT but just wondered whether it is worth changing to BT or whether it would be easier to stay with EE. Will ...
Hi how do I get a 0 spend cap on my landline so premium numbers are blocked please
Has any one had to wait over 2 months for a home move and being told different reasons each time you contact Plymouth EE Was first told be EE it be all done in couple of weeks but now taking ages Do they give this time as they don’t have to pay compe...
I've also just picked a sw10a from ebay and I can't get it to connect to my ee router via wireless or via cable, did you manage to get yours working?
I have just switched from BTEE to EE Broadband. Since the switch i can't change WiFi Controls in the EE App. I've had tried resetting, reinstalling and all the advice in other threads on here. Is there a step in the setup that's not worked correctly...
Is it possible to change router to a wifi 7 router
Without much research, I impulsively signed up for EE 1.6gbps broadband and it was installed on 1st Dec after 10 days of signing up. However, I was annoyed to find out that the Smart Hub Plus was inadequate with only gigabit LAN ports after several c...
