Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve just got sky glass and I’m having trouble with connecting eathernet as no matter what device I use it’s not connecting to any device I’m thinking there may be a fault on the hub I can connect wireless but with Ethernet I can’t get a connection o...
Does anyone please know how i get a cancellation form or is there such a thing? I have ordered broadband but need to cancel my order as I am actually about to move house and I have no access to a phone at the minute...(long story) so cannot call to s...
I am writing to express my dissatisfaction with the customer service I have received over the past month. My wife and I have been trying to upgrade our broadband to full fibre 900, but we have been unsuccessful due to repeated errors. We were informe...
Hi!Originally wrote this on the BT community forums, but was advised to post on here!!!Just been on the phone to BT (regarding a mobile extra I wanted removing), and have moved over to EE for a better broadband and mobile deal.The rep said I would be...
Hi, I am having to return my recently acquired EE smart hub plus, I received with it's box ect but I binned the box it came with, I have received now a package to return the items in just not the box, will I be okay just to send the items or will I n...
Guys. Help.We are now on our 4th new hub, had several engineers out and all outside lines are perfect. Today another engineer has checked inside and all is fine. All cables upgraded to cat-8, and each and every day it drops out for 3 seconds at a ti...
hybrid connect initial set up is fine but as soon as plug network cable to my household tena mesh system into main smart hub plus the hybrid connection drops out and flashes red. Has anyone solved this?
Hi,Just had everything installed today with a new EE router, plugged it in, lights did what they were supposed to do and then the router started to update.It says it should take 20 mins to an hour but three and a half hours later it’s still going, a...
Logged in and been trying since 5th April to look at broadband deals but it always says technical error. I want to switch but the reason I want to do it online is EE is part of Easyfundraising so I can get a donation to my chosen charity if done onli...
I have been with EE since 2016, I wanted to up grade my account But was told they would have to close it and open a new one. The engeneer did not arrive on the day they where meant to, I was then told the new account had not bene opened correctly so ...
