EE CEO refuses to email me

[Flaviu2]

I am writing to express my dissatisfaction with the customer service I have received over the past month. My wife and I have been trying to upgrade our broadband to full fibre 900, but we have been unsuccessful due to repeated errors. We were informed that the upgrade would take place on the 20th of this month, but it was canceled again due to an error. Our order appears to be stuck in a loop, and we are unable to access the mobile app despite paying £78.

We have been loyal customers for over 4 years and it is disappointing to be treated this way. We would appreciate it if you could resolve this issue as soon as possible, as we have been struggling with slow internet speeds for too long.

Thank you for your attention to this matter.

[Northerner]

Hi @Flaviu2 

You can complain here:

https://ee.co.uk/contact-ee/complaint

Thanks 

[Schockwave]

@Flaviu2 , this is not customer service, there is no account access here and we do not know who you are, you would have to speak to customer service or click on the link that @Northerner  has given you. You can also send a letter to EE’s head office, the postal address is in the contact us area.

There could be a reason why it has not been done successfully, only they would know and could let you know why this has not been done, and you should be able to receive compensation.