16-03-2024 10:11 AM
Hi!
Originally wrote this on the BT community forums, but was advised to post on here!!!
Just been on the phone to BT (regarding a mobile extra I wanted removing), and have moved over to EE for a better broadband and mobile deal.
The rep said I would be sent out new EE kit and return the old BT kit.
I have a BT Home Hub 2, along with 2 BT black extender discs (both hardwired to the Hub).
And also a Hybrid Connect, which I have never switched on...
Will I be expected to return all this kit?
And if I replace the Home Hub, will the discs still work with the new Hub?
I'm sure I purchased the discs, but not 100% sure....
I wish I thought of these questions while on the phone, but it was 40 minutes of been put on hold and loads of terms and conditions being read out!!!
16-03-2024 10:23 AM
@p1979 : If BT said return their kit, then that's what you need to do for whatever EE don't provide as part of your EE BB package. Which one are you going for?
@p1979 wrote:
And if I replace the Home Hub, will the discs still work with the new Hub?
Not if they're the black Complete WiFi discs & EE send you an EE Smart Hub Plus.
16-03-2024 10:35 AM
Thanks for your reply!
I am being moved onto the Fibre 36 All Rounder, which the rep said was equivalent to my current Fibre Halo 3+.
Has the EE Smart Hub Plus got a stronger wifi signal, or do EE sell an equivalent to the BT black discs???
16-03-2024 10:41 AM
The EE SH+ supports WiFi-6 unlike all the other EE & BT routers which only support WiFi-5.
EE have the Smart WiFi Plus extenders to go with the SH+ but it might not be part of your package.
Is that EE Full Fibre 36 or just Fibre?
16-03-2024 11:10 AM
The contract just says "Fibre 36 All Rounder".
I don't have fibre to the house - it is not in my street yet!!
16-03-2024 07:28 PM - edited 16-03-2024 07:29 PM
“Fibre 36” is generally fibre to the cabinet then copper to the property.
16-03-2024 10:58 PM
BT said to me if I change to EE for broadband they will send out the smart hub plus with WiFi 6