Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I'am about to subscribe to a 24 month broadband contract but I'll probably move abroad within the next 12 months. Will I be able to terminate my contract without early termination fees ? Thanks Leo
HiI am switching from BT to EE. The switchover date is a couple of weeks away. I have just connected my new EE Smart Hub Plus and home phone using the digital adapter. This is the same setup that I had with the BT router. After a slight delay, the...
When you first move over is a double bill taken ???
I had ordered a router from both BT and EE. I never went through with the broadband for various reasons and contacted both BT and EE to order returns bag. I was told that the companies were merging and to send both routers back to the same address, w...
Hello,I have recently made the switch from BT to EE broadband - moving from standard fibre to G Fast - in the past few months and recently I have been experiencing a large number of dropouts. Just this afternoon, I have had 4. When I go into the rout...
I moved another flat. How can I transfer my fiber broadband for it?
HiWe are moving house on 8/12/23 and we want to use EE broadband as our new provider. I rang today to organise and I cannot place an order because the line is in use till 8/12/23 by the current owners (have given notice). In fact they won’t even qu...
Hi all, I want to pay my final payment, but when I go to my payments section, the system only shows up "payment help" and I really could not find any methods to pay my bill. No Direct debit etc. Many thanks!
I found your post when searching for "replacing EE smart hub with DECOToday I received a DECO X73-DSL which I thought would be a breeze to set up. Unfortunately not. I currently have a G-fast connection in my house FTTC to the cabinet. When setting ...
Any tips on how this can be fixed?Im no more than 3 feet away from a smart hub and my Wi-Fi fault diagnose is that i have poor Wifi?
