Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Any tips on how this can be fixed?Im no more than 3 feet away from a smart hub and my Wi-Fi fault diagnose is that i have poor Wifi?
I am attempting to move our one landline and broadband from BT to EE. We spoke to an advisor and have received a new modem and digital phones. I have plugged in the modem and get a signal. We have also had an email saying my first bill has been issue...
Hi folks. First time post on here - hoping I can get some help. I switched to EE fibre broadband in August last year. I have been having problems with signal in the house since I got it - which I think has been made worse by a new boiler which was i...
just add my EE broadband fitted yesterday 23/11/23 but cannot get wifi on my mobile phone as cannot use internet on phone.
Just got home & noticed my router is flashing blue. Tried all the usual things. Help!!
HiReceived my new booster today ready for my FTTH install tomorrow im currently still connected to the FTTC connection and i thought id set up my new booster can the aqua light in the middle be turned off as this will be going in my bedroom
This happens on my landline and no matter how many messages I send EE nobody has looked into the fault! I have only been with them nine days and seem to be paying for a service that I am clearly not getting.
I am currently getting conflicting information from EE. I have moved from BT to EE - and was told package was the same. Now being told have to pay £5 per month for virus protection. Anyone any answer on this.
We have home broadband with EE. When I go to MyEE -> View Plans, I don't see any dates, just the following in the Plan Details:PLAN INFORMATION Plan nameFibre Plus Broadband with landlinePlan statusACTIVELandline numberxxxxx-xxxxxxDoes that mean we a...
