Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2413 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47251 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92276 Views
  • 11 replies
  • 12 Helpful

Access to Smart Hub

I have the white smarthub and my sons laptop and ps5 etc are plugged directly into this.  Everything in the house is wifi.I'd like to know how to restrict access to hub overnight.  I know I can restrict the wifi through parent settings but that won't...

Tuf5ty by Visitor
  • 438 Views
  • 1 replies
  • 0 Helpful

Broadband Very Spotty - EE Smart Hub

We moved to EE around September 2022 and to begin with service was great no real issues however more recently there are so many connection issues for both wired and wireless devices.Phones wireless connection speeds become seemingly at random super s...

srose8 by Contributor
  • 434 Views
  • 1 replies
  • 1 Helpful

separate broadband for garden room

I was wondering if anyone knowledgable would be able to give me the options I have for getting broadband into my garden room.1. Cat5/Cat6 cable running from house(ideally don't want to 'dilute' the broadband we have already as it is bad enough for wh...

LisaMcD by Visitor
  • 1104 Views
  • 1 replies
  • 0 Helpful

Off line

Good morning.  I'm having trouble with my cameras at the stables. I have an ee box but cameras keep saying off line. Iv re started , re booted lots of times. But soon as I go home it's always off line.I have tried to register on ee app but app is pla...

Potential Scam Letter

I have just received this through the post purportedly from EE"One of our customers told us they're moving to your address and they'd like to take over the broadband service on 13/04/2023If you're not moving or we've got the wrong date, please contac...