Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just had latest EE router installed Previously with Virgin Media I was able to set their router to modem mode.i could use my 3 node lynksys mesh system how do I configure things in this scenario
Been trying for days to get hold of EE. Charging me everytime I use text service. They keep. Checking the line saying no problem then I get no call back.as I still have a problem . Anyone have a number I can speak to a human !Thanks for your time
My house mates use up all the routers ports and I'm wanting to get my own Internet provider. They use BT. Could EE provide me with separate Internet?
Hi all. Does anyone know if EE have any problems in Grays, Essex? I came back from holidays today and I saw that from 25th of December 12pm there is no internet connection. Have anyone else from this area experienced any problems? Thanks in advance,S...
Hi, I am trying to contact ee to cancel my broadband, however when I call the number from my 3 mobile phone, it asks me to input my mobile number (which I do not have from ee as I’m only a broadband customer) Is there any way I can contact directly o...
Received a warning from ee that I had not returned my bt router - I have not yet received the promised return-bag and tried as requested in the email to log into my ee "account" to advise them but on doing so all my "account" shows is my profile and ...
Hello!Is it possible to only allocate a specific speed to a particular LAN port on my EE home broadband router? Want to use one to run a cable to an AP in my garden, but would only need around 20 mbps for it. Cheers!
Just looking for someone who may be able to point me in the direction of the order of things.I'm currently on an EE Broadband + Landline package via FTTC. Using standard BT phones plugged into the copper connection. FTTP has just been made available...
Hi, ive switched to EE broadband that went live today and my sky broadband no longer works as expected. However, after plugging in the EE router im just getting a flashing orange light and can not connect to the internet. EE are sending an engineer t...
Hello EEI've just ordered Fibre for the home, and as I had 4 family mobiles on EE already, have agreed to an upgrade on these at the same timeSo, I have 2 EE IDs, 1 for the Broadband, and one existing that my family mobiles are linked too. I have tri...
