I have been in contact with EE regarding this matter and it appears they took it upon themselves with no prior warning to remove my digital voice service. I was on the original free pay as you go digital voice home phone plan when I was with BT and was told when I migrated to EE my digital voice plan would stay the same i.e free. It appears this is not now the case and someone at EE now has to request and listen to the recording of my original migration call which can take between 3-5 working days. Regardless of this EE should not have removed the service without prior warning and contacting me which the EE representative I just spoke to agreed with. This whole situation has not been dealt with correctly by EE in my opinion.
