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First broadband bill

AntBracken
Explorer

‎09-02-2024 12:16 AM

Have just had EE broadband at £26 per month,yet my first bill is for £33. Also we paid a £20 deposit,when is this returned?Will it be deducted off the bill?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-02-2024 02:41 AM

Your 1st bill will include a few extra days (8?) between when your BB went live & the date the bill was posted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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AntBracken
Explorer
In response to XRaySpeX

‎11-02-2024 10:55 AM

Thank you,that explains the extra charge,what about the deposit?any help appreciated 

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