Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Does anyone know how much ee charge to repair or redo fibre cable run? My dog has bitten clean through it
Hi, in the last month I have ported my number to EE network and I also take a board band and I want to update my number xxxxxxxxxxx and I want the technician to fix the board band in my home [Mod edit: Please do not share personal details as your po...
Hi I paid my bill yesterday however when I clicked pay and it went through it said page not found. The money has been taken out my bank and after speaking to my bank twice they've said it needs canceling your end. I had no broadband yesterday as I ca...
Is it possible to switch off Voicemail on Digital Home Phone, and how?I know how to change the time (number of rings) before Voicemail activates, but I want to switch it off totally. thanks,
Trying to open different port to different home ipstrying to get these ips 192.168.1.76, 192.168.1.240, 192.168.1.232 to port forward all of these port 443, 22, 8080, 80, 2022so i can access out side my network for my home serverTrying to open port 4...
Hey is anyone’s WiFi down. They’re now closed for Xmas and no help at all. We have done everything
I'd not been getting good service from virgin for a long time so on the 7th Dec I called them up and despite what they setup I decided I still wasn't happy. So I started looking for a new internet provider and settled on EE, I went through the whole ...
does anyone know how you set up the WiFi timer on selected devices, I’m sure it’s been advised on tv ??
So we have upgraded from BT gfast to EE 900 and it seems to be a huge mistake.The smarthub plus is a pile of junk. Xbox via LAN cable and WIFI are both restricted NAT with uPNP failing.Network latency on lan cable is 5 times HIGHER than wifi.And a ga...
Why my getting flashing green light?
