Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi Just changed from BT to new EE fibre to then find I out I could have got 3 months free with newest EE .I was advised to cancel new EE and wait for new router etc . My fibre cable has been installed with current router .Trouble is its terrible and...
I have no broadband in the Clipstone area of Mansfield. Tried following the helpline suggestion of texting FAULT, but it just bounces back The website says to text help to the same number (66033), but that bounces back too.The router is showing red, ...
Website isn't working, on hold 20mins, just want to cancel broadband.
I have just changed from BT to EE. Do I still use my Bt email address or do I have to start a new ee email address.
My one week old EE smart hub plus has suddenly stopped transmitting on the 5ghz frequency, I have wifi analyser on my AIO and it shows it is transmitting on 2.4Ghz but not on 5Ghz. I have performed a couple of restarts but it has not helped. Any advi...
Really hoping for some help here, I'll give as much detail so as to try and get a robust answer.I have EE Broadband with a download speed of 70mbps and an upload of 20mbps which is fairly consistent. It's the white smart router.When playing games, mo...
My internet is not working
Ordered full fibre on 26th Oct, which was installed on 15th Nov, not happy with it, so called to cancel, but apparently can’t until 5th of Dec due to an “open order” that I have no idea what it is. The date I’m “allowed to cancel” also conveniently f...
As the title suggests really, I've had no end of issues both wired and wirelessly (Mostly major ping spikes when gaming) for the past year or so as my post history can show, so I'm wondering if I'm able to buy a router and use that instead?At my old ...
Can you please merge the broadband link offer you texted me today. I have tried countless times. I am meant to be receiving free unlimited data after it expires on 20th November. But the link does not work sent to me today from my buying new broadban...
