Contract length left

[BorisAk]

Hello, 

I am currently outside of the UK and would like to find out how long I still have left on my contract and by when I would need to inform EE should I wish to cancel. 

Since I cannot call at the moment, what is the best way to go about this? 

Thanks,
Boris

[Chris_B]

@BorisAk  The only way is to speak with customer services.      Alternatively have you kept your emails for when you took this out ?  As they are dated.   

[BorisAk]

Appreciate the response.

I don't have the emails - it has been a while since I took it out... 

So I would have to incur costs to find this information out by calling? I am away for a good 2 months and would not like my contract to automatically renew in that period... Would be great if I can have an EE representative reply here to see if there is another way. Every other service at least has a chat or email to assist with this - EE is quite far behind here.

[XRaySpeX]

There is no Live Chat for BB.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[juiceof2limes]

You can find your contract end date by logging into the EE site and going to "Manage Your Broadband".  Works for me.

[XRaySpeX]

@juiceof2limes : Where under "Manage Your Broadband"? I don't see it.

[juiceof2limes]

Do you see "Manager Your Broadband"? 

For me, if I click that, it then goes to "Your plans" screen where it lists "Broadband", "Gaming", "Digitial Home phone". If I click on "Manage Broadband" option, it displays my plan details, cost per month, duration and speeds guarantees etc. 

[XRaySpeX]

Yes, @juiceof2limes , but I assume as I'm on EE legacy BB I see none of that.

[juiceof2limes]

Ah right, then that must be the case.  The OP didn't say if new or legacy BB either.

[Chris_B]

@juiceof2limes  I would say it’s legacy as the original question about how long is left. You wouldn’t ask that if it has just started. New BB only started last year