Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I placed an order for full fibre broadband and mobile phone on the 14th January. I was assured it would all be here before sky cut off and the 29th (today)... and it hasn't arrived, royal mail have no record of it either. I currently work from home a...
I have just signed up for EE broadband although I thought I was signing up for BT. The guy who took my order set me up with a gmail.co.uk email address which doesn't work so didnt receive my initial new customer emails. They changed it to gmail.com a...
where can I find out when my contracts end
Hello
I’ve recently upgraded my broadband to the EE Full Fibre service and thus far it’s (as advertised) blistering speeds of 500mbps so no complaints there at all.unfortunately unlike as advertised I have NO App controls at all. I’ve added a picture of th...
We recently moved from BT to EE because there didn't seem to be any choice when our BT contract ended. Now we've received a bill from BT and one from EE - within a couple of days of each other. How long are they both going to bill us?
hi just moved over from sky and so far so good just one question I have gone on the app to setup my WiFi controls and it says it’s not available is there a wait period before I can do it or am I missing anything thanks
Hi there. I am looking to see if I can add parental controls on my EE WiFi. I cannot seem to find anything online about it and I am not sure how to do it. I can switch it off on mobile phones but not the WiFi. any help would be great
I am unable to link my broadband to my mobile account through the app and after requesting a call back from 150 to resolve the matter the phone rung once and rang off so I didn’t get to speak with anyone. Any ideas on how to solve this without having...
