Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Broadband is down for 2 hours now. 2 kids that aren't happy at all and can't watch TV due it needing broadband. When will this be fixed! I'm not paying for no service. Anyone else down?? Phone support says 4 days to fix!! Didn't even want to be an EE...
Hello, I have newly changed over to EE smart hub + from Bt Smart hub 2 with 6 WiFi discs also 4G hybrid backup.I was most concerned that I would struggle to get the WiFi coverage throughout with the new smart hub+ even if I did manage to get EE to se...
just had full fibre installed. 900mb Garenteed speed 700mbpsIs this speed correct ?
Hi, My partner and I are moving to a new house and as part of the move, wanted to bring our EE Broadband account with us and switch our old 76mb FTTC package to the 900mb FTTP package advertised on the website but told no and we can only switch to a ...
I think it’s okay if I will pay you 1/4 of my bill according to my speed I’m paying for.
my internet is not working it’s green but we can not connect to the Internet
Hi all,Apologies if this is a dumb question but my EE connection date is 20th Feb and haven’t a clue what to expect!my new EE hub is arriving tomorrow- when do I plug that in?Will my existing connection come through it if I set it up tomorrow?on 20th...
Good afternoon. Today I signed up for the EE Fibre 67 Essentials broadband package. The welcome e-mail states I will be getting a Smart Hub Plus. I am currently with Virgin Media using a Hub 3 which uses a co-ax cable from the wall direct into the hu...
I just ordered EE yesterday moving from BT .Guy told me once 1600 mb os available you automatically get it my ONT is only 1 gig on the port not the orange 2.5ghz 24 hours later I'm told it's past the point of no return and I can't cancel but they wi...
