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Link to check for a problem in my area not working

Snorkmaiden63
Investigator
Investigator

Is there a service outage in the Durham area right now?  I can't check under the "help" options.  

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It just says, "No known issues in your area".  I'l try the number but don't think it's open this late.

What no.? EE will be closed at this time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Well, it came back briefly then off again.  I could really do with a reliable outage indicator and need the correct EE link for this.  As it stands it just seems random.  🙁

Peter_W
EE Community Support Team

Good morning @Snorkmaiden63, welcome to the EE Community. 

The checker you've been looking at here is just for issues linked to the nearby area, but like @XRaySpeX mentioned it may not necessarily be a local issue that's affecting you in this instance. 

We actually offer the option to run some additional troubleshooting and fault checks via text, just send us a message with HELP to 66033. 

Once the checks are complete if it's identified you need an engineer we'll help you get this booked, or if needs be we can arrange for a member of our team to call you back too.

Peter