Link to check for a problem in my area not working

[Snorkmaiden63]

Is there a service outage in the Durham area right now?  I can't check under the "help" options.  

[XRaySpeX]

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[Snorkmaiden63]

It just says, "No known issues in your area".  I'l try the number but don't think it's open this late.

[XRaySpeX]

What no.? EE will be closed at this time.

[Snorkmaiden63]

Well, it came back briefly then off again.  I could really do with a reliable outage indicator and need the correct EE link for this.  As it stands it just seems random.  🙁

[Peter_W]

Good morning @Snorkmaiden63, welcome to the EE Community. 

The checker you've been looking at here is just for issues linked to the nearby area, but like @XRaySpeX mentioned it may not necessarily be a local issue that's affecting you in this instance. 

We actually offer the option to run some additional troubleshooting and fault checks via text, just send us a message with HELP to 66033. 

Once the checks are complete if it's identified you need an engineer we'll help you get this booked, or if needs be we can arrange for a member of our team to call you back too.

Peter