Thank you for sharing. Seems that we have also as a family wasted many hours on trying to get the Alexa feature working on my parents new EE hub.
My mother who is in her 80s is blind and her Alexa phone given to her by BT has been a life line. She could ring without getting anyone else to dial the number for her and was completely independent. My father blames himself as he consented to the change over because he was assured that everything would stay the same accept the name on the bill. He feels that he has experienced a scam. They called in at the EE office as their generation does but no one there could help them. They were just told to contact Amazon, BT, EE on line etc, etc. My father has been sent round in circles, just as those who have previously posted have described. My son is quite tecnically savvy and has used many hours following all the advice, plug in, plug out, restart, reboot, reconnect etc, etc to no avail. Eventually he found this chat and realised nothing was ever going to give his grandma her telephone independence back. He is very frustrated that no one ever informed them. My parents have asked to go back to BT so my mother can use her phone again but have been informed they have to stay with EE for the length of the contract. It is shameful that older people are being tricked into changing to a system that doesn't work for them and then given no help or support. Luckily they have family around them that can help but what about those that do not.
If any one finds an answer to the Alexa problem, please post it so we too can re-connect Alexa nnd give my mother her telephone independence back.
