Broadband

[Olly61]

Having just moved from BT to EE , ( I was told I had too as BT don’t offer the service anymore ) SAME COMPANY …hmm

im in an area where full fibre is not available to me , to which I’m aware .

My only choice was essential 67 package which offered the same download and upload as my BT hub did .

Im in household that has no children , so no gaming etc.

my LG oled tv , worked on the Bt connection with a strong 4 bars , since moving to EE broadband I’m lucky to get two bars , mostly on one bar .

which means when watching the smart tv I’m now getting regular buffering , which I never got before with BT .

im wondering if anyone out there has had the same problem and resolved it .

the hub is in exactly the same position and my home is a bungalow . 

I won’t go into the issues with charges etc levied on me with the changeover and the hours ,seriously hours trying to resolve the payment issues on the telephone .

i was hoping since being a customer of BT for over 30 years a simple migration of my account would of been suffice .

ive never missed a monthly direct debit , but I still had the undergo a credit check for EE.

hopefully you can read into this and understand my views on EE .

i can say there are other providers . 

disappointed is an under statement 

Olly 

[JimM11]

@Olly61 Was there a reason why you or EE changed the hub and what do you have now? See the link below if you are not sure!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/fix-problem/what-the-lights-on-your-ee-smart-hub-mean

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.