Hi there,
If you check out Trustpilot, you’ll see you not alone—thousands of people are singing the same sad song. And no, it’s not the kit. I’ve tried it with theirs, mine, and even routers so fast they could probably pilot a space shuttle. When I was with BT on a 500Mb package, I regularly hit 700–800Mb. Then I switched to EE and… well, it turned into a potato. A slow one. 120Mb on the same line that was flying at 700Mb just last week? Not exactly what you’d call progress.
Here’s the thing: EE uses Openreach for the physical infrastructure. The first engineer who looked into it rang Openreach, and within five minutes—bam—I was pulling 900Mb, even peaking at 1.2Gb. Magic, right? Until it wasn’t. A week later, the speed dropped by 250Mb, then 500… then nothing. Then it went up to 350, back down to 120… then ghosted me entirely. Again.
What’s really happening? The total bandwidth in an area is shared out like slices of pizza at a party—only problem is, there’s never enough slices and always more mouths. So when everyone’s online, you get the crumbs.
I don’t have a solution, but it’s starting to feel like they temporarily “fix” it when you complain, then move down the street to the next disgruntled customer. By the time they get back to you, you’re back to square one—and so the carousel continues.
I’ve been blaming EE, but in fairness, it’s probably Openreach. Not that Virgin’s a saint either (according to the rumour mill), but at least they’ve just joined the masts, so maybe fewer neighbours will be on it. That’s my theory: jump to the new provider while the neighbourhood’s still asleep for the switchover, and enjoy the bandwidth buffet before the rush.
In the end, it’s all just supply and demand: too many users = slow speeds. Time to jump ship. I’ve got 18 months left on my EE sentence—but hey, who’s counting? 😂
