The EE Community

Cant pay my bill until you reconnect services

EE broadband will not link in the app

I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and li...

Linking Mobile & Broadband accounts

I've been trying to link my mobile & broadband accounts as I'm overdue for a upgrade on my mobile contract (in fact, all 3 of us that I manage on my account are overdue an upgrade) but every time I try and do it on the website it comes back with sayi...

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

Nothing on this website works!

Sim not delivered

Placed an order for a new sim only deal on 26/04/25. Haven’t received my order but had a text requesting how the delivery was, can’t track the product on the app or online 

Triangle with exclamation mark

I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.

what a useless way to post

Ask gemini. Avoid EE call service. After moving house ...Avoid EE call centers. I have been ask about my adress 10 times! 2 help desk staff! Useless.Money black holes if you not paying attention or dont ask for repetitions. I mean: can you tell me th...