If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Ok so if somebody orders something to be delivered to their home address and they are already EE customers and have been for years and the delivery address is their billing address why do they need proof of identity ? I get the need to chck ID for ne...
Hi All,I just completed a sim only purchase via a phone call to the sales team. I was sent a contract to view and sign via text, which quoted a price of £25.90 (I still have access to this link and it is still showing as £25.90), however upon receivi...
Hi, I ordered a new sim only on the 20th. I still have not received them ( as EE added another when ordering.) Phoned customer services on a friends EE line and they are saying it has not been put through on there end. Please can someone help. I have...
I have family coming to the UK from abroad for a holiday and they would like to get a sim to use while here as it's cheaper for them. I am ordering one online and have come to the section re PACs and STACs. Can I just ignore this as it's not a case o...
Good evening,Last month after I had been with EE for 6 months on a SIM only plan, I was told I could upgrade to a handset. I went on webchat and went through all the usual what type of phone, colour, size etc, and the advisor said, thanks for your or...
Hi,I ordered a SIM on Tuesday, paid for it, it's out of my bank, and no sign of it after 3 days. Also, no sign of my order in my EE account. So no evidence of purchase other than email...which shows no receipt of price paid.Not a good start. All othe...
Don’t order anything from ee ! I made an order delivery stated 2-5 days it’s been well longer then that my last day in the uk tomorrow won’t be home for 2 months so god knows what happenes to my order . You got 14 days to refund but first you need to...
Morning. I dealt with a fab guy for EE yesterday, who sorted a great deal over the phone. He gave me an account number and said to download the app. I asked if I needed anything else.I have paid the upfront cost, not had a single email so I don't ha...
Ordered my son some headphones this evening and somehow selected our correct street and summer but in a different city? Can this be corrected before they get delivered?
I ordered the xbox series x bundle with £140 ee game card yesterday morning, but I haven't received the confirmation email.I paid £10 up front.I also did a separate order for a switch, which the £20 upfront payment is showing on my account, and I als...
