Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55742 Views
  • 118 replies
  • 15 Helpful

Resolved! Order

How many day is my order telephone 14 pro max

Resolved! Waiting on upgrade delivery

I ordered my upgrade on Monday 31st July I received my confirmation email but after 5 days I still haven't heard  in regards to when it will actually be delivered and it cannot  be tracked yet. I cannot get through to anyone on the phone as constantl...

VikF by Investigator
  • 558 Views
  • 5 replies
  • 3 Helpful

Waiting on order

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.Kubd regard David 

Dlocky91 by Investigator
  • 571 Views
  • 11 replies
  • 3 Helpful

Resolved! Tracking for order

Hi,I had my phone stolen so I've picked up a new sim in store and ordered an iPhone 14 in purple (256gb) as a replacement. Obviously I can't receive the texts to a device and the online tracking hasn't updated yet so is there a way to find out when I...

Mmpire by Investigator
  • 796 Views
  • 11 replies
  • 5 Helpful

Resolved! Galaxy Fold 5 Sunday Order Delivery Day

I've placed an upgrade order for a black Samsung Galaxy Fold 5 today (Sunday) at 7pm more or less on the dot. Am I likely to receive this tomorrow?

Steveee1 by Explorer
  • 768 Views
  • 2 replies
  • 0 Helpful

No order details after payment

I have paid an upfront fee for an accessory, I have received an email saying that the order has been received, but the order is not showing in my orders and i have received no further updates since the initial email.I cannot see anywhere that i can c...

Tracey113 by Investigator
  • 565 Views
  • 7 replies
  • 0 Helpful

Ordered a watch, have heard nothing

Hello I ordered a Samsung watch from the website on 27 July, I received a confirmation email saying that my order had been received, but since then I haven't heard anything.Nothing shows when I add the order number to the order tracker. The last time...

Have i been accepted?

I orderd iphone 14 the uofront cost has been taken from my account and i recived an email saying they willp be in contact about delivery but says its unavaible to track order. Have i been accepted if not how do i get my upfront cost back

Resolved! My upgrade order

Placed an order for an upgrade. Tracking isn't available, help line is useless, webpage is awful, no documents uploaded to MyEE, the phone number provided in the confirmation email to obtain the documents is not available. Really starting to think I ...