Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52148 Views
  • 117 replies
  • 15 Helpful

Order

i dont have my track number and i want to know where it is  

Ariel7 by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

no contact no live support no email

i ordered to my s23 ultra paid upfront ordered new  simcard  andnew number 3.5.20023 still didnt recived been shop always said we will contact with you did anyone get this before and share the advice please

Unable to purchase online

Hi I have tried to by an Apple Watch to add onto my existing contracts but whenever I go to confirm order, I get a spinning wheel and nothing else. I sat for 1 hour waiting and then tried on multiple devices - but no joy. I have done it a few times a...

Sophier1 by Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

Not honouring contract on website

Placed an order online for a new phone for my daughter as her one broke, after placing an order I was asked to call the helpdesk to confirm some info. When I phoned the guy kept telling me he was looking at other plans which were a lot more than the ...

Resolved! Microsoft surface pro 9

Hi, I want to order the surface pro 9, but not sure if it comes with the keyboard. Has anyone ordered one of these from EE? It does say that the pen isn’t included, but nothing about the keyboard.thanks

Tgh1992 by Visitor
  • 457 Views
  • 2 replies
  • 2 Helpful

Order

Hey, iv just placed an order for iPhone 13 green. It’s took the upfront payment, confirmation email says completed and await a text but then says contact the team please??? Can’t seem to get in touch?? Will everything be okay? thanks Neil

Neilmil by Explorer
  • 298 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

Hello goodnight. I placed an order for a device with you today, and a message appeared telling me to call to confirm the order, however, I don't speak English, do you have an attendant who speaks Portuguese or some other way to confirm?

Resolved! ORDER

Hi there I order airpod pro 2 and it given me and XKO number I know that usual because a while back I order airpod pro gen 1 and got the same thing but now it’s asking me to call ee this didn’t happen last time 

Resolved! Switching to EE

I'm trying to switch to EE from sky but when I try to get the package I want it keeps saying I need to link a phone or join the EE community, ic already joined the community but it hasn't changed anything and how can I add an ee number when that's wh...

iPad

So I’m wanting to contract an iPad as a 02 user but it says I need to like a mobile with my account before making any plans any help?