Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58314 Views
  • 122 replies
  • 15 Helpful

iPhone 15 Pro Max Order

I ordered my 15 Pro Max in Natural Titanium on 22/09/23 and it's going to be a month in 2 days since I've done that. I haven't even received any confirmation emails regarding this upgrade. Are there any updates as to when I will receive this? I would...

autoid by Investigator
  • 495 Views
  • 6 replies
  • 0 Helpful

New customer

I paid the upfront cost £30 but since I was switching apps on my phone to verify the payment with my bank, it went through yet I’ve not had any email confirmation. When I went back to the page for my order, it was just a basket showing. I’ve tried ri...

Urgent question

Hello , can I know what is going on with my order I didn’t receive it yet I mean is pass than 28 days like you guys say until I receive the order …. 

nicola46 by Visitor
  • 390 Views
  • 4 replies
  • 1 Helpful

Pixel watch 2 preorder

Hi I'm really disappointed ordered the pixel watch 2 on the day it was announced, I was told I would get it on release day then told I would have it by today. Can you please tell me what's going on? Pixel watch 2 lte in hazel 

Stevegyp by Explorer
  • 455 Views
  • 4 replies
  • 0 Helpful

Re: Order

Hello , can you tell me where is my order 

Adkham by Visitor
  • 287 Views
  • 1 replies
  • 1 Helpful

Resolved! don't know if order confirmed

I ordered online and put every detail in it ask and credit checks all passed then I confirmed authorised my bank pressed confirm then a blank page with order confirmed at top no ref number and no email to confirm how do I know it gone through 

Resolved! Cancellation

Hi I order sim package but cancel the  order immediately with phone but today 23/10/2023 order is arrived my home address  please I want to cancel this package (,XKO293322122. This mention order number) please solve the problem soon as possible  than...

Jeyzan by Explorer
  • 319 Views
  • 1 replies
  • 0 Helpful

Orders

I was contacted about upgrading my device. I ordered an iPhone 15 Pro Max. I have not received a confirmation email, what should I do?

Rose0220 by Visitor
  • 375 Views
  • 3 replies
  • 1 Helpful

Payment for monthly phone

Hi I purchased a s23 ultra online and paid the upfront costs its pending from my bank account? Does that mean I've been accepted as not had no email or text confirmation. 

Steste by Investigator
  • 836 Views
  • 24 replies
  • 3 Helpful

tracking order

HiI upgraded my phone in the shop yesterday and was told that i would be with me today but cant seem to track it and i got a text message saying my new device agreement is available to view in my EE.Can you help with this

beany5 by Visitor
  • 285 Views
  • 1 replies
  • 1 Helpful