Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

New order received Galaxy S23 ultra

I have received my new S23 Ultra today when I turn it on it asks for ask for a QR code doesn't say we're you scan or what to scan can't get I to the phone 

aylott by Visitor
  • 727 Views
  • 1 replies
  • 0 Helpful

Resolved! Proof of purchase of an old device

Hi, I have an old huawei device that was my previous phone. It was purchased through EE. I have forgotten the PIN for this device and my google account will not work to get past FRP. I have contacted Huawei who will sort this for me but require proof...

Mozza7 by Investigator
  • 569 Views
  • 1 replies
  • 1 Helpful

Phone

Hi am looking to phone to contrack 

Mato1579 by Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful

No Order Confirmation

Hi, I’ve upgraded my phone and plan a few hours ago and the upfront cost has been taken from my bank account, but I’m yet to receive a confirmation email or tracking details. Could anyone help please? I assume a confirmation email should come straigh...

Resolved! help

im trying to buy something but im unable to as i dont have a device with ee, and joining the community didnt help

meghan31 by Explorer
  • 349 Views
  • 5 replies
  • 1 Helpful

Order tracking without mobile number

I placed an order yesterday and paid for Saturday delivery but I have no way to track it as I have no working mobile currently (hence the new phone). Order tracking says I'm unable to track it because it's an express delivery. Is there any way anyone...

order

Hi,I have done a new contract on April 4th and the sales person have ordered my phone at the time and it is nearly a month now and I have not received the phone or any email saying that the delivery has been done. When I go to tracker order it says t...

SuzM by Visitor
  • 305 Views
  • 1 replies
  • 0 Helpful

Iphone 14 pro max

I called yesterday and signed the innovation contract. When will my iPhone 14 pro max order arrive? I pay a flat rate every month, and your colleague said that everything is fine.

Resolved! I'm struggling

I was told that my new iPhone was to delivered yesterday.I took the day off of work to be available, but nothing arrived.  I cannot find any way to contact EE.The order number that I have on my email is not recognised by the system and so that of no ...

OO58RON by Explorer
  • 528 Views
  • 11 replies
  • 1 Helpful

Regarding paying to finish my contract

Hi EE I would like to know if I can Pay a final payment to finish my contract before it ends in August without upgrading to another phone I just want to pay what is left on my contract can you advise please 

Vrgm52 by Investigator
  • 326 Views
  • 3 replies
  • 0 Helpful