Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57733 Views
  • 122 replies
  • 15 Helpful

Online SIM order not arrived

Hello,Can someone help me please made an order this Sunday, 01/10/2023, sim only deal online heard nothing since the last email recieved was the EE About your Direct Debit even received a text message this afternoon asking how satisfied you were with...

Why am I still waiting

This is a joke, I ordered a new Samsung Z5 Fold to help me with my studies at university. This was well over a week ago and I still haven't received a dispatched notification, I have ADHD and I am really dependent on the technology that comes with th...

When order be here

I was told order be here within 24hrs and this is the third day and nothing …..what’s happening 

Resolved! Have an iPhone 15 , thanks for your order, now you can wait for it !

After being sent several e-mails and text messages and had my EE app pushing me to order an iPhone 15, I did but now all I get is it’s coming sometime after 28 days  !!!and the tracking don’t work  !! come on other networks have them in stock !

Nickzxi by Contributor
  • 474 Views
  • 3 replies
  • 1 Helpful

New laptop

I’m looking at a new laptop and current ee mobile customer. In Check out it asks me if I want to use current phone number with new divice (laptop)can I use current number on laptop or do I need to get a new number 

Jk713 by Visitor
  • 300 Views
  • 2 replies
  • 0 Helpful

Apple Ultra Watch 2 Order

I ordered an Apple Watch Ultra 2 a while back (19/09/23) and am still waiting on the order. I have called 150 who advise it can be up to 28 days for the watch to arrive. I have checked the website and EE state dispatch within 1 day. So I thought I wo...

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Order of Apple 14 Pro Max

Ordered a 14 Pro Max, was told the handset would be dispatched and tracking codes given to me within that time frame, however I’ve had no email updates at all despite my direct debit and successful order

Re order

Hi looking for a recent order number so I can track the delivery 

Activation steps for Home 5G internet

Hi my new EE 5G home internet is arriving this evening - can i activate it immediately and use it? Anything I should know/can prep for ? Thanks 

DT0069 by Visitor
  • 248 Views
  • 1 replies
  • 2 Helpful