Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56324 Views
  • 118 replies
  • 15 Helpful

DHL Deliver

i have ordered an upgrade however it is not yet received dhl has texted me my time slots but aren't showing up and i havent received a tracking number either 

ehtank by Visitor
  • 516 Views
  • 2 replies
  • 2 Helpful

Resolved! SIM Upgrade

I recently received a text to say EE are freshening up their SIM plans and gave me a few options, all of which were slightly more expensive. I was offered a 30 day rolling plan at £13 a month or a 24 month plan at £10 a month, the latter suits me bet...

CarlH by Contributor
  • 747 Views
  • 5 replies
  • 1 Helpful

Resolved! Failed DPD delivery twice and bad customer support

Hi All,I didn't know ordering an upgrade is so bad.. Order made.. 2 attempts by DPD failed.. where address is provided correctly.. CCTV in front of my house and no sign of the driver at all..Calling EE support to cancel this order as what is the poin...

Madzone by Visitor
  • 425 Views
  • 1 replies
  • 3 Helpful

Changing address

Hi. I have an order that was attempted to my home address today. However I will be at work for redelivery tomorrow. DPD says I need to change the address with EE but I can’t get through to anyone? I really need my phone asap

Katmai1 by Visitor
  • 531 Views
  • 1 replies
  • 0 Helpful

4GEE

Hi all,I ordered a 4GEE router and received it yesterday but there was no SIM card, does anyone know if this is supposed to be received with it or does it come separately via Royal Mail? thanks!

Resolved! Trying to upgrade but having problems with account

I’m due an upgrade so have been through the whole process of adding the new phone to my basket. Once I click on checkout it comes up saying there’s a problem and that I’m not the account holder but I am 

Order

I got told my order was coming today but iv had a text saying dpd haven't got it yet 

Apple Watch upgrade

I upgraded to an Apple Watch on Sunday, I received an email with order number and payment details, my account has been updated with the new plan, but I haven’t got any details about delivery 

argylls by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: New iPhone

I need new iPhone 14 pro max 128g on 18 months payment 

Solaleah by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful