Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57087 Views
  • 120 replies
  • 15 Helpful

Upgrading

I get a 25% family and friends discount which I was told was for life. I want to upgrade but do t know how to to get my family and friends discount 

Maryh by Explorer
  • 345 Views
  • 1 replies
  • 0 Helpful

Tracking number don’t work

This is the third time I have ordered on-line and yet again EE tracking number doesn’t work. no information given for DPD tracking either

Samsung laptop as an accessory

Hi I placed an order last night for a Samsung galaxy book 2 go WiFi and it's taken the upfront payments and gave me the order confirmation email but I can not track it or find the order on my acc shen I call 150 why is this and can you help me find o...

iPhone 15

I can’t find my order reference number in email or anything and I haven’t got access to email account in which they sent to how to I get this a different way. Please help 

Tracking my order

When do you get the tracking number and delivery details of the new iPhone ? Meant to be delivered on Friday but not heard anything as of yet

Hi

Can YouTube please confirm my contract i Just done .sim 15 g 12 pounds a month

Esim

How can i get Replacement QR for Esim ? Your app too complicated difficult to understand 

Nouman2 by Explorer
  • 663 Views
  • 3 replies
  • 2 Helpful