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logged out after completing payment for an order, money taken but no order made

Charl_Latham99
Visitor

I was pre-ordering the new iPhone 16 Pro and as i was completing the payment i had to go do something for 5 minutes, i came back and put in my card details before clicking pay now. after i clicked it, i got logged out. i logged back in, the order is still in my basket but i've been charged the upfront payment anyway. what do i do?

1 REPLY 1
Lesley_W
EE Community Support Team

Hi @Charl_Latham99 

Welcome to our community.

Have you had any confirmation emails since you tried placing the order?

Lesley