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I ordered a phone online

Bakhtiyar1989
Explorer

‎09-09-2024 09:52 AM

I ordered a phone online and paid 30 pounds, it was written that I needed to call the specified number, I called, waited exactly 20 minutes and was not connected to the manager, what should I do, there is an order number

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎09-09-2024 11:41 AM

Hello @Bakhtiyar1989 ,

Welcome to the community,

You will have to ring customer service, as they will not be able to send your phone, they obviously need some more information, we have no account access here, customers are busy with other clients, so I would try again, you should get through, or hang up and try again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.