A15 5G order not arrived after 2 weeks

Saraguest85
Explorer

‎09-09-2024 10:21 PM

Hiya, I upgraded to a A15 on the 26th August and it was dispatched a couple days later. We are now at the end of the 9th September without any phone or update whatsoever. The delivery status still just says dispatched, tried calling and cant get intouch with anybody about an impending delivery. What should i do?

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3 REPLIES 3
Rach_H
EE Community Support Team

‎10-09-2024 11:22 AM

Hi @Saraguest85,

Welcome to the Community!

We want to get your new phone to you as swiftly as possible, so I'd love to help. Are you an new or an existing customer?

Rach

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Saraguest85
Explorer
In response to Rach_H

‎12-09-2024 05:39 PM

Existing customer

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Rach_H
EE Community Support Team
In response to Saraguest85

‎13-09-2024 10:04 AM

Thanks for letting me know @Saraguest85.

The easiest way to get an update would be to give our team a call, and if you follow the options to speak with Customer Service, the same as if you wanted to discuss charges on your bill, then they will be happy to give you an update on what is happening.

Rach