@michellesmal , what did you order? Was it just a SIM card or mobile phone?
Sim cards are sent out via second class post which can take 2-5 working days to reach you.
If a phone order, then you will get notification from DPD the day before and one on the day with a one hour window.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
