No order confirmation

Jayfgn11
Investigator
Investigator

‎22-07-2024 08:04 PM

Hey,

placed an order online for an iPhone 15 Pro Max, chancing a credit check (that I’ll probably fail). I put a £225 upfront fee which was taken, but no order confirmation via email, text etc even 4 hours after.

Cant call out at the moment either so I can’t even get in touch.

 

cheers

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4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎23-07-2024 07:42 AM

Hi @Jayfgn11,

Welcome to the EE Community. 🙂

It can take up to 24 hours to process your order.

Have you received an update yet?

James

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Jayfgn11
Investigator
Investigator
In response to James_B

‎23-07-2024 09:26 AM

Nothing at all. Can i areange a call back?

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Jayfgn11
Investigator
Investigator

‎23-07-2024 10:38 AM

@James_B 

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James_B
EE Community Manager
EE Community Manager
In response to Jayfgn11

‎23-07-2024 11:08 AM

Hi @Jayfgn11,

If you haven't received an update within 24 hours of placing your order, please get in touch with our sales team on 0800 956 6000.

They'll be happy to help. 🙂

James

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