No order confirmation

[Jayfgn11]

Hey,

placed an order online for an iPhone 15 Pro Max, chancing a credit check (that I’ll probably fail). I put a £225 upfront fee which was taken, but no order confirmation via email, text etc even 4 hours after.

Cant call out at the moment either so I can’t even get in touch.

cheers

[James_B]

Hi @Jayfgn11,

Welcome to the EE Community. 🙂

It can take up to 24 hours to process your order.

Have you received an update yet?

James

[Jayfgn11]

Nothing at all. Can i areange a call back?

[Jayfgn11]

@James_B 

[James_B]

Hi @Jayfgn11,

If you haven't received an update within 24 hours of placing your order, please get in touch with our sales team on 0800 956 6000.

They'll be happy to help. 🙂

James