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New sim

Jfisherat33
Explorer

[Mod edit: Please do not post your mobile number in this public forum. Thanks]

Was promised a new sim card for this number which now has over £20 credit hasn’t arrived to my home address 

can someone do something about this 

James fisher

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

@Jfisherat33 , when did you order your new SIM card, as this can take between 2-5 working days?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
trial812
Established Contributor
Established Contributor
  • @Jfisherat33 , when did you order your new SIM card, as this can take between 2-5 working days?

Thanks for posting this - I didn’t realize this either … assumed (there’s a thing I should never do) it would be next day to any address in the UK. This is helpful to know.

@trial812 , glad I was able to help you, you are welcome.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.