EE broadband will not link in the app

[Nipperlocko]

I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and linking please 

[Peter_W]

Hey there @Nipperlocko.

Welcome to the Community 😊

When you've been speaking with our team about this, have they double checked to make sure that everything is identical between the information on the mobile and broadband accounts?
If even the slightest thing is wrong, such as a difference in spelling or title, then the accounts will not link. 
Peter