Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve just signed up with EE and to finish my set up on the app I need a verification email but nothing is actually being sent to me? I’ve checked my junk email aswell and nothing
Every time I try and look at my upgrade options either using the App, I get a message saying, 'We can't load this right now, something went wrong with our server. Check you're online and try again in a few minutes'. This has been happening for at lea...
I’ve been trying to upgrade for days now it let me pay my bill but they app amd website just keeps saying log in I log in and it says connection error this has been for days now anyone any idea
Has anyone else ever seen this web address before, especially the "spoof email " part? From the screen grab. It was from a web form button to "log in"It looks legit to me; since the first part has https and id.ee.co.uk, I could be wrong. Not sure why...
[Link removed for safety reasons] Is this website a scam or legit? Because I go to make the 1p payment and it gets stuck once I put in my card details it stays loading the 2 green balls, just keep going round and round? The link is connected to t...
Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website. How do I fix th...
I signed up with EE a few months ago by purchasing a SIM on the EE website. This entailed registering for an account on the website. I received the SIM, my previous phone number was ported over, I had contact with EE customer service several times ov...
