EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8645 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 22595 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 476748 Views
  • 0 replies
  • 12 Helpful

Resolved! Live chat messaging

Is there any live chat or messaging as when I go to help on the app it’s telling me I have to call. I cannot call as I’m at hospital and unable to call.

Broadband issue

Hi I’ve successfully attached the broadband to the land line and it’s not working my provider is BT and I subscribed to 2 sims and the EE mobile app now also is not working as well, any help ?

Profile Name

Hi, I've been with EE for around 8 years now after my partner at the time sorted me out with a SIM card and she then signed me up online.. but used her name when setting up the account. We split up shortly afterwards but I have forever been left with...

mjamesh by Investigator
  • 433 Views
  • 4 replies
  • 2 Helpful

Breach of contract … terrible service

I’ve just joined from Vodafone and probably the worst decision I’ve ever made. The broadband has stopped working 5 times in less than a week.unless it is rectified I will be litigating for breach of contract. 

Schassar by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful