EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Is MyEE actually being updated or is it not working?

I’ve tried logging into my account a couple of times over the last few months, both via the app and website, and I get a message saying the app/myee is being improved/updated so I can’t access it right now.Has this been going on for a while? Any idea...

EE INSURANCE TEAM NOT RESPONDING

Dear EE Insurance Team, My name is Sai *********i, and I am writing to follow up on my insurance claim regarding my lost mobile device. Below are my details for your reference: Personal Details: Name: Sai *********** Mobile Number: **********...

Resolved! Complaints

Hi there,Does anyone know how I can formally complain to EE?Some of the call handlers are incredibly unprofessional. One in particular made a major error while processing the change of ownership of my account. I can't quite believe that due to his mi...

What are EE so crap

Just sooo poor , I have 6!!! Yes 6 contract phones and broadband , can’t log in , dog**bleep** . Been a customer for over 20’years from the orange days . Safe to say I’ll be leaving next year and taking all my business elsewhere

Service

Been trying to talk to some one at EE for days, who has got 30 to 45 mins to wait to talk to someone . Try the chat - not available , everything else gas a technical fault. Customer service is literally non existent.

Resolved! How to contact EE with mobile billing query

I'm new to EE, having been moved by BT. As part of my broadband package, I have a £10/month mobile plan which I thought was unlimited text, voice and data.I've been charged £12.50 but can't see what the additional £2.50 is for. I have the EE App an...

Resolved! Website not allowing you to access billing

I can login to the EE website but the minute I click bills and subscriptions, or click view my bill under this months statement value, it just loads a page that only displays the footer. From reading the community there is a lot of complaints on thi...

Old email address and no password

Hiive got an account for my child’s mobile and it’s linked to my old email address which was deleted by the service provider years ago. I have no password and any password reset tries to send a code to it. I need it to be removed and replaced with re...

Resolved! How do I make a complaint if no one answers the phone?

Contacting EE support via social media

Is this no longer available? I used to contact EE via Facebook or Twitter/X and get a response the same day from extremely helpful agents. I tried to do so again yesterday and it looks as if this is no longer available and it’s all now through the EE...