EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

linking 2 EE numbers under one account?

Hello I have 2 EE numbers - a contract number and another pay as you go number. I have tried to link them to one account, and it keeps saying that they are linked already, but I am only able to access one number on my account. How do I properly lin...

Very long wait times for Customer Services

Customer Services wait time far too long.August 1st 2022. After 1 hour and 39 minutes with no reply from Customer Services, I hung up.Same day started on-line chat at 20.24, waited over an hour before a human answered and then communicated until 22.1...

Resolved! Ordering SIM swap from BT to ee

When ordering in secure checkout at EE.co.uk,it says please correct errors below in red.but there is nothing highlighted.

Re: I want to cancel direct debit

Yes

Online Chat

Has anyone had any success with online chat? For the past 3 days it tells me my wait time is 5/10mins and then I get nothing all day

EE app

I've logged in the app multiple times and I keep getting logged out I've put the correct information in and still I keep getting logged out can someone please fix this@ee

Adding a smart watch

I have logged on to my account and to try and add my smart watch to my plan but the pages always fails to load. Tried this from my phone browser and my computer browsers Google chrome, MSedge and Safari and everyone fails to load to add a smart watch...

Resolved! Cannot access my online account or Phone app

Hi. I have been trying to reset my password to login to my phone account for weeks now.When i go through to forgotten password procedure, I am getting the verification code to my email address but when I enter it i keep getting a message saying ee ca...

How do i update my card details?

Inability to upgrade secondary mobile on account!

Unable to upgrade secondary number on account, seems the issue has been about since at least last year, how can this remain unresolved. Numerous errors when using the website, functionality very poor, must be extremely distressing for vulnerable cust...