Almost every time I try to manage anything online I see this:

[Marcoee]

I mean does EE actively want to deter us from online management to, for instance, get an opportunity to pitch more stuff to us on the phone? Or are to conclude that at such a big tech company they have incompetent engineers/coders? Or they don’t have the infrastructure to deliver services properly? Obviously, I find the last too unbelievable. Therefore, if they are not going to allow us to manage our services online, why offer the facility and cause such frustration for customers?

Sorry to all that the post is negative, but I don’t really know any other way to communicate this ongoing annoyance at something I'm paying for never working

[Rach_H]

Hi @Marcoee,

We know how important it is for you to be able to manage your account online, so I'm sorry to hear about the issues you've been having, and that this seems to have been ongoing for quite some time.

I'd recommend reaching out to our team, who will be able to look into why this is happening, and work to get this fixed, as this certainly isn't something we want you to continue to struggle with.

Rach