Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
If I have recently moved house. How do I change this or do I even need to change my living location?
I’ve joined ee this week and I’ve had about 6 texts to say log in to see my bill. I’ve tried the app and the website but both come up with error codes like E00001 or don’t show anything at all. How do I fix it? I’ve tried reinstalling the app.
We used to have BT broadband but we migrated to EE broadband about a month ago.I was really interested in the first three months free broadband offer but we weren't eligible even though we've never been with EE broadband.The agent was able to do some...
Does The site ever work Always unavailable 24/7
I'm interesting to change my sim plan but I'm unable to see the plans on the web page and the app. This problem is happening the last four days . when I'm calling to 150 I have to wait for 45 minutes in order to speak with somebody. I have also send ...
Hey sir / madam the app it’s saying I am not the account holder when I am. And it’s not letting me in to the settings either Please can you help meYours sincerely holly
I keep getting an error message when I try to log in to my account both on the app and via the website. Once logged in I can’t view my account home page as there’s just an error message saying ‘sorry there seems to be a problem..’. I can view my prof...
