Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
i need 1 month call history
when I log into my EE account I receive the message " We're unable to retrieve your account details right now".
Previous many months ago, after logging on - under 'manage' all options displayed correctly, nothing has changed my end, but now all I get is 'sorry something went wrong' - try later when we have fixed it, and 'This service isn't working right now' ...
I can’t access my online billing
I'm due to upgrade - the website informs me of this fact every time I log in. Unfortunately whenever I click on the upgrade link nothing happens. The only thing I can do is go directly to the shop and buy a new phone or sim but there's no option to...
I frequently sign into the app to transfer data to by daughter's Sims and also when we would like them to limit screen time. I'm constantly frustrated at how often it's unavailable rendering it useless. Anytime after 11pm it seems. I don't want to ha...
Like others when I go to the basket to remove a package there is no bin or 'remove from basket' option.
My SIM-only contract is ending tomorrow and I want to change to another SIM-only deal... however, I CAN'T LOG INTO THE WEBSITE OR THE APP TO UPGRADE! Please let me know why you're forcing existing customers to call you when they want to change their ...
I have both my Mobile and BB with EE, For several months I’ve been trying unsuccessfully to see my mobile phone Account online. The Tech agent can see both my accounts in their system and tell me they need merging. Unfortunately, 6 months later they...
When I joined EE nothing would work. They had to crest me a whole new account with a different email just so I can view my bills.Now I’m trying to view the WiFi 7 offers and other sections on the account but I just keep getting the same message. “ So...
