Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I bought a new PAYG SIM recently and despite much conversation with EE Customer Services, and going into a shop, I'm unable to attach it to my EE app or online account. Every time I try, I get:"Looks like you’ve linked already Your EE products are li...
Have just logged into My EE as I have a mobile phone contract with them which I believe is due to end in October 2024. I wanted to see what I needed to do to give notice as want to go sim only to save some money.After logging in I got a message along...
Would like to know my balance history back few months
My contract finishes with the next 30 days and my account tells me i'm due an upgrade.When I click to view my uograde options, it takes me to this page https://ee.co.uk/shopHowever, the button to UPGRADE doesnt work and its the same on the app. I can...
Spoke to technical last week and was told that this was known problem and a fix was to be carried out on the 18th. Tried logging on both the app and online but the problems still seem to be there, getting a bit frustrating now. Deleted and reinstalle...
Trying to edit/change my email address via the website, but it will not send me a verification code so I can do so. Tried a few times. Please don't tell me I need to call them! Aggghhhh!Thanks
Hello.I have been a new member with EE for just over a fortnight.I am able to log in using firstly my username (ie my Hotmail address) followed by "Next" followed by my password.On pressing Return I am directed to EE's home page with no sign of the "...
Sometime in May I upgraded my contract and got a new device, and had to change the address on my account to get it delivered. In the process of choosing a new device, I spoke with an agent on the live chat about what add-on deals I would be eligible ...
Hello I would like to know why my account says that my account will be closed and that I cannot do anything about this. I need to know. Thank you
I have EE broadband and 3 sims, I have been trying to link my mobile number to my broadband account but when I try it says that my number is already linked to another account...I only have one email address so I can't figure out what has happened.
