EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8644 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22594 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 476744 Views
  • 0 replies
  • 12 Helpful

Impossible to gift data

Hello. I know that this has been asked before, but I cannot find an answer that works. First of all, I have uninstalled and reinstalled the EE app (for iPhone) and I have the latest version. I would like to gift data to my wife. (a) We both have an '...

Anzapp by Investigator
  • 881 Views
  • 7 replies
  • 0 Helpful

Website

How long will the website be down for ?? Im trying to look at possibly getting a contract but ut keeps saying just making some changes 

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Alanblunt by Investigator
  • 664 Views
  • 16 replies
  • 21 Helpful

App & Website

EE is an excellent network who I have been with for several years. The signal is good and when I have needed to speak to a customer agent they have been helpful and courteous.My latest contract is now finished and (despite being offered an excellent ...