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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11522 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25015 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 529819 Views
  • 0 replies
  • 12 Helpful

EE Chat

I’ve started a chat on EE but now I can’t find where my messages are. The notifications are coming through that someone is speaking to me but when I click on them they don’t go back to the chat. Does anyone know where I can find my messages please.

Resolved! Access account is Simple when you find out how

Been trying for months to access my account after switching to EE and finally found out how !  You need to register for account. You would think that you had an account wouldn’t you once you’re up and running and trying to speak, yes.actually speak t...

Dolly444 by Visitor
  • 421 Views
  • 2 replies
  • 1 Helpful

Calling 150 today

I have been trying to get through to speak to someone at EE all day today. Each time I get through to the menu of options and select broadband and then option 4 all I hear is “please hold” repeated on a loop. I have tried all the other options and th...

Jbc2 by Visitor
  • 287 Views
  • 1 replies
  • 1 Helpful

EE service with corporate support is worse or the worse, the person who picked my call for my sins had no clue on what the corporate support and service even means! Please can someone try to sort this and so who do I contact to sort the corporate sup...