EE data turn off feature - mis-sold and flawed

[NJA34]

I only took out EE as they assured me I can turn off the data whenever I want (I explained to EE it’s for when my son is at school) and EE told me it would turn off immediately. That’s clearly not true as there is a long delay. EE has hoodwinked me into taking out a SIM with them under false pretences.  What else can I use to turn off data? iPhone settings is useless as he can use an extra ‘one minute’ PER APP every time I turn it off so that system is flawed. I need a plan C. Help! 

[Schockwave]

@NJA34 , EE are correct, you can do that under settings, but if you switch off via settings mobile settings, switch it off there, and using the EE App and clicking on the number for your son’s account, you can switch data off, and that should stop him using data.

Also try changing parental control for his number to under 13’s if not already done, in settings.

[NJA34]

Hi, yes I’ve been doing that on the app, but there’s a delay (up to 24 hours) and when I bought the SIM from EE I specifically explained what I needed it for and they said yes you can do that but they didn’t say there could be a 24 hour delay! Which defeats the whole point of it. I want to turn off data at 8.30am and turn it back on at 2.50pm when he walks home from school. I’m frustrated because EE didn’t say it could take up to 24 hours for the change to take place. 

[Schockwave]

@NJA34 Sorry, I have no idea how to change that then, I suspect they did not realise that, and thought you may want it all the time, I have never done it myself nor will I so no idea.

Just to let you know that it does not stop calls, so he can still make and receive calls and text even with data switched off, he would either have to switch the phone off or put it on silence or do not disturb to not here or receive calls or text or make them.

It is just data that you are trying to switch off, not phone calls or text, when switching data off.

[NJA34]

Just data as he will access Snapchat and internet. Calls are fine as he won’t make them and he never uses texts. Thanks for your input. I appreciate your time replying. 

[Schockwave]

@NJA34 , so why not have data switched off, and then when at home he can then use the internet for Snapchat and internet using wifi?

[NJA34]

Because he goes out with his friends too when he’s at school and I need to see his location via an app and he communicates with his friendship group via snap. Also he’ll use the internet when he’s out and about for various things. 

[NJA34]

I mean he goes out with his friends AFTER school!  

[Chris_B]

@NJA34  It’s a filter system through the network that has to reach the sim to disable data.  No network can automatically just disable data straight the way.    I’ve done this is the past is it’s usually minutes but both off and on but it’s not guaranteed to work like that. 
You might be able to set the device up with parental controls so the device will automatically switch data off/on at set times. And it’s all locked under a password that you setup. 
  What device is it ? 

[NJA34]

Hi, it’s an iPhone XR. Parental settings on an iPhone are flawed too as he can get round that by getting 1 more minute per app every time he turns it on. Enough for him to get into trouble, get his phone taken away etc. He lacks impulse control so it doesn’t work just telling him to be compliant unfortunately! I’ve been looking at third party apps too to control the data feature but as yet I’ve not found one that is not glitchy and affordable